FAQ

How do I contact someone to help me with my order?

Our expert team of locket specialists have an indisputable passion for jewelry, and are available to help with any queries you may have by telephone or e-mail.
Please call 818-579-9980 or e-mail hello@atokenof.shop.

How long will it take for me to receive my locket?

If the locket is in stock, we can ship your locket within 1-2 business days. If the locket is out of stock, we will contact you with an exact shipping date. Custom requests may take 4 weeks.

Can I come to your showroom and view the jewelry?

Yes. A Token Of has a beautiful showroom based in Agoura Hills, CA ( 30 min. north of Los Angeles) . For hours of operation or to make an appointment, e-mail us hello@tokenof.shop.

What material are the lockets made from?

All of our lockets are made with 14k gold plated over 925 sterling silver. We feel confident in the quality of our method. We can however make any of our lockets in solid 14k or 18k gold by request.

What is the proper wear and care for the lockets?

We recommend that you do not shower or bathe with them on ( especially if there is a photo inside! ) We also recommend not using self tanner lotions on the areas of the chest or it may change the color of the enamel.

What is the best care for my locket bracelet?

We highly recommend that you wear them very snuggly and not like a bangle. If worn like a bangle the locket can get damaged.